Last updated: 21 September 2026
How to reach us, what to expect, and — for merchants — the WhatsApp rules you need to follow so your number stays healthy.
| Reason | Where to go | Response |
|---|---|---|
| Account help, bugs, something broken | sahulatcart2026@gmail.com | Within 1 working day |
| Sales, pricing, a demo | Contact page | Within 1 working day |
| Privacy, data access or deletion | Data Deletion | Acknowledged in 3 working days |
| Legal and contractual | sahulatcart2026@gmail.com | Within 5 working days |
| Report abuse of our platform | sahulatcart2026@gmail.com, subject "Abuse report" | Within 1 working day |
Support is in English and Urdu. Our working week is Monday to Saturday.
Nubrix Technologies (Pvt) Ltd
Lahore, Pakistan
+92 333 3051094
sahulatcart2026@gmail.com
You messaged a shop and a Sahulatcart assistant replied. We are not the shop. For anything about your order — where it is, a refund, a wrong item, a price — contact the shop directly on the same WhatsApp chat. They can see the whole conversation and can take over from the assistant at any time.
To stop the assistant messaging you, reply STOP. To reach a human at the shop, just ask — the assistant will hand the conversation over rather than keep replying.
To have your data deleted, see Data Deletion.
This is the part that gets business numbers restricted, so it is worth reading once properly. Meta requires that you have permission before you message anyone, and your number is scored on how recipients react to you.
Keep your evidence. If Meta questions your messaging, you need to be able to show when and how each person opted in. Keep a record — date, source, and what they agreed to. We cannot supply this for you, and we cannot reverse a restriction Meta applies.
The assistant recognises STOP and similar instructions and records the opt-out automatically, so that number is not messaged again. But if someone asks you to stop by phone, in person, or on another channel, you must honour that too — mark them opted out in your portal.
Meta's Commerce Policy prohibits a list of categories outright. Selling them through your connected number risks losing WhatsApp access entirely. The full list is in section 6 of the User Agreement, and includes firearms, drugs, tobacco and vaping, alcohol, prescription medicines, gambling, adult products, dating services, multi-level marketing, live animals, and counterfeit goods.
If you are not sure whether a product is allowed, ask us before you list it.
If the assistant stops replying, check first whether Meta or WhatsApp is having a platform-wide issue — that accounts for most interruptions and is outside our control. If the problem is ours, email us and we will tell you what happened and when it will be fixed.
If a security incident affects your data, we will tell you without undue delay and explain what was affected and what we have done.