Last updated: 21 September 2026 · Version 1.0
This agreement governs your use of Sahulatcart, a service that runs an automated WhatsApp sales assistant for merchants in Pakistan. By creating an account, connecting a WhatsApp number, or using the service, you agree to these terms. If you do not agree, do not use the service.
Two different groups of people encounter Sahulatcart, and this agreement does not treat them the same way.
Our customers — shop owners who sign up, connect a WhatsApp number, upload a catalogue and set pricing rules. Substantially all of this agreement is addressed to you.
People who message a merchant on WhatsApp. You are the merchant's customer, not ours. Your purchase is a contract with that merchant.
In this agreement, "you" means the merchant unless we say otherwise. "We", "us" and "Sahulatcart" mean Nubrix Technologies (Pvt) Ltd, a company registered in Pakistan, which operates the Sahulatcart service.
Buyers, in short: when you order through a WhatsApp chat powered by Sahulatcart, you are buying from the shop, not from us. The shop sets the price, holds your money, ships your order and handles returns. We provide the software the shop uses to talk to you. If something goes wrong with an order, contact the shop first. How we handle your personal data is set out in our Privacy Policy.
Sahulatcart connects to your WhatsApp Business number through the WhatsApp Business Platform and automatically replies to buyers on your behalf. It answers product questions from information you supply, negotiates within price floors you set, collects delivery details, records the buyer's chosen payment method, generates an order slip and notifies you. You can read every conversation and take over any chat manually from your admin portal.
The service is not:
These are the obligations that matter most, because failures here can get your WhatsApp number restricted or our platform access revoked.
You are solely responsible for obtaining valid opt-in from every person you message, in the manner WhatsApp requires, before any message is sent to them. You must be able to evidence that opt-in. You must not upload or message numbers obtained without consent, scraped, purchased, or rented.
You must honour every request to stop messaging, whether it is made on WhatsApp or anywhere else, promptly and permanently. The service recognises STOP and similar instructions and records the opt-out, but you remain responsible for respecting requests made through other channels.
You are responsible for the accuracy and legality of everything you put into the system: product descriptions, images, attributes, prices, discount rules, knowledge-base answers and bank account details shown to buyers. You warrant that you own or are licensed to use this content and that it does not infringe anyone's rights.
The assistant negotiates within the floors you configure. Prices it quotes are computed by our pricing engine from your rules, not invented by a language model. You are responsible for honouring the orders and prices it agrees on your behalf, and for keeping your pricing rules, stock levels and delivery charges current.
You remain the seller for every transaction. Pricing transparency, delivery, returns, refunds, warranty, invoicing and tax are yours. You must comply with applicable Pakistani consumer protection and e-commerce law.
You are responsible for providing buyers with your own sales terms and privacy notice. Ours cover our service to you; they are not a substitute for yours.
Sahulatcart operates as a technology provider on the WhatsApp Business Platform. Your use of the service is therefore also governed by Meta's and WhatsApp's terms, which apply to you directly and which we cannot waive on their behalf. These include the WhatsApp Business Terms of Service, the WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy and Meta's Commerce Policy, each as updated from time to time.
You agree that:
Message quality is a shared risk. WhatsApp scores every business number on how recipients react. Messaging people who did not opt in, sending unsolicited promotions, or high block rates will degrade your number's quality rating and can lead to reduced messaging limits or permanent restriction by Meta. We cannot reverse those decisions.
You must not use the service to sell, promote or facilitate anything prohibited by Meta's Commerce Policy or the WhatsApp Business Messaging Policy, or anything unlawful in Pakistan. This includes but is not limited to:
You must also not:
The assistant uses an AI language model to interpret messages and phrase replies. You should understand three things about how that works.
All pricing, discount and negotiation limits are computed by deterministic code from the rules you configure. Every reply that states a price is checked against the engine's own figure before it is sent; if they disagree, the AI's wording is discarded in favour of a fixed template. The language model cannot invent, approve or exceed a discount.
Language models make mistakes. The assistant may misunderstand a message, answer a product question imperfectly, or misread a delivery address or a payment screenshot. We provide the service on the basis that you supervise it: you can read every conversation and take over any chat. You are responsible for reviewing orders before fulfilling them.
Buyers can ask for a human or cancel at any point in the conversation, and the assistant must hand over rather than trap them in a loop. You agree to monitor handovers and respond to them in a reasonable time.
We never touch your money. Sahulatcart is not a payment gateway, payment processor, money transmitter, electronic money institution or bank, and does not hold, transmit or take custody of funds at any point.
Orders are settled in one of two ways, both of which happen entirely outside our platform:
You are solely responsible for verifying payment, for any chargeback or dispute, for refunds, and for your own tax and regulatory obligations arising from the money you collect. You must not use the service in a way that would require us to hold a licence from the State Bank of Pakistan or any other financial regulator.
For buyer data flowing through your WhatsApp number, you are the controller and we are the processor. We process that data only to provide the service to you, on your instructions, and for no other purpose. For your own merchant account data, we are the controller.
We commit that we will not:
Our Privacy Policy sets out what we collect, our sub-processors, retention periods and how to exercise data rights, and forms part of this agreement. Deletion is described at Data Deletion.
You instruct us to process buyer data as described in the Privacy Policy. You warrant that you have a lawful basis for that processing and have given buyers any notice the law requires.
We aim to keep the service running continuously but do not guarantee uninterrupted availability unless we have agreed a written service level with you. We may carry out maintenance, and will give notice of planned downtime where practical.
The service depends on third parties we do not control — among them Meta/WhatsApp for messaging, Google for AI processing, Supabase for database and file storage, and Railway for hosting. Outages, rate limits, policy changes, price changes or discontinuation by any of them may degrade or interrupt the service. We are not liable for their acts or omissions, but we will make reasonable efforts to restore service or migrate to an alternative.
We own the service, its software, design, documentation and brand. We grant you a non-exclusive, non-transferable, revocable licence to use it for your own business during your subscription. No other rights are granted.
You own your content — your catalogue, images, pricing rules, knowledge base and customer records. You grant us a licence to host, process and display that content strictly as needed to run the service for you. That licence ends when you delete the content or close your account, subject to the retention periods in our Privacy Policy.
If you send us feedback or suggestions, we may use them without obligation or payment to you.
You may cancel at any time from your admin portal or by contacting us. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your account if you materially breach this agreement, if you fail to pay, if your use puts our platform access at risk, if Meta or WhatsApp require it, or if we are required to by law. Where the breach is capable of being fixed and there is no urgent risk, we will give you notice and a reasonable chance to fix it first.
On termination: your access ends, the assistant stops replying, and we will retain your data for 30 days so you can export it. After that we delete or anonymise it, except where law requires us to keep it. You may request earlier deletion — see Data Deletion.
We may discontinue the service entirely on 60 days' notice, refunding any prepaid fees covering the period after it stops.
To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the service will be uninterrupted or error-free, that AI-generated replies will be accurate or appropriate in every case, that the assistant will correctly interpret every message, screenshot or address, or that using the service will produce any particular level of sales.
To the fullest extent permitted by law:
Nothing in this agreement excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
You will indemnify and hold us harmless against claims, damages, losses and reasonable legal costs arising from: your goods or services; your content; your failure to obtain valid opt-in; your breach of Meta or WhatsApp policy; your breach of consumer, data protection or other applicable law; and any dispute between you and a buyer.
We may update this agreement. For material changes we will give at least 30 days' notice by email or in the admin portal before they take effect. Continuing to use the service after that means you accept the change; if you do not, you may cancel before it takes effect. The revision date at the top shows when this page last changed.
This agreement is governed by the laws of the Islamic Republic of Pakistan. The courts at Lahore have exclusive jurisdiction over any dispute arising from it.
Before starting proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion, by contacting the other in writing and allowing 30 days to respond.
If any provision of this agreement is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it to a successor in connection with a merger or sale of the business.
Nubrix Technologies (Pvt) Ltd
Lahore, Pakistan
+92 333 3051094
sahulatcart2026@gmail.com
Questions about this agreement can be sent through our contact page.
Related pages: Privacy Policy · Data Deletion