Last updated: 21 September 2026
You can ask us to delete the personal data we hold about you. This page explains how to make that request, what gets deleted, what we are required to keep, and how long it takes.
You messaged a shop on WhatsApp and that shop uses Sahulatcart to reply. Your conversation belongs to that shop — we store and process it on their behalf. You have two routes, and both work.
Message the shop on WhatsApp and ask them to delete your data. They can do this themselves from their admin portal, usually immediately.
Email sahulatcart2026@gmail.com from any address, or contact us through our contact page, and include:
We will verify that the request genuinely comes from the owner of that number before we delete anything — normally by sending a confirmation to the number itself. This protects you from someone else deleting your order history.
Just want the messages to stop? You do not need to email anyone. Reply STOP on WhatsApp and the assistant will stop messaging you immediately. We keep a record of your number on an opt-out list so that you are not contacted again — this is the one piece of data we deliberately keep after a deletion request, because deleting it would allow you to be messaged again by mistake.
You can delete individual records — a conversation, a customer, a product — at any time from your admin portal.
To delete your whole account and everything in it, either close the account from the admin portal or email sahulatcart2026@gmail.com from the address registered on the account. We will confirm before acting, because this is irreversible.
Before you do, export anything you need. After closure we retain your data for 30 days so you can still ask for an export, then delete or anonymise it.
| Data | Deleted? |
|---|---|
| Conversations, messages and voice-note transcripts | Yes |
| Name, delivery address, area and city | Yes |
| Payment screenshots and other uploaded media | Yes |
| Negotiation and price history | Yes |
| Customer record and WhatsApp profile name | Yes |
| Order records | Anonymised — the order stays for the shop's accounts, stripped of anything identifying you |
| Opt-out record (your number on the do-not-message list) | Kept — see the note above |
| Technical and security logs | Expire on their own 90-day cycle |
| Encrypted backups | Purged as backups rotate, within 30 days |
We may retain limited data where the law requires it or where we need it to defend a legal claim — for example, records a merchant must keep for tax purposes, or data relevant to an unresolved payment dispute or a fraud investigation. Where this applies we keep the minimum necessary, stop using it for any other purpose, and delete it when the obligation ends.
Messages also exist on Meta's WhatsApp infrastructure, which we do not control. Deleting your data from Sahulatcart does not delete it from WhatsApp itself or from the phone of anyone you messaged. To manage data held by WhatsApp, use WhatsApp's own in-app privacy settings.
We will write to confirm once the deletion is complete.
If you reached us through a Meta or Facebook login and want the data associated with that login removed, email sahulatcart2026@gmail.com with the subject line "Meta data deletion" and the email address or WhatsApp number involved. We handle these requests through the same process and timelines set out above.
Nubrix Technologies (Pvt) Ltd
Lahore, Pakistan
+92 333 3051094
sahulatcart2026@gmail.com
Or use our contact page.
Related pages: Privacy Policy · User Agreement